If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

The subscription is flexible!
You can stop it whenever you want!
You can manage your subscription directly in your personal account, under “My Subscriptions”. If you wish to suspend it, simply do so in your personal account at least 15 days before the date of the next shipment.

The subscription allows you to free your mind.
Indeed, you will no longer have to worry about your four-legged friend's kibble!
You choose the kibble you want and how often you receive it. And the best part? You get a 10% discount for the entire duration of your subscription.

The only accepted payment method for the subscription is credit card.
If your bank card has expired, you must update your payment method by going to your personal account, under “My Subscriptions”. Then click on “Update Payment Method” and enter your new card details.
If the last payment failed, you can rectify it by clicking on “pay order”.

If you have chosen home delivery, it is possible to change the delivery address if your order has not yet been shipped.

Send us your request by email to info@bfpetfood.shop .

You can change your delivery method provided that your order has not yet been shipped.

To do this, simply send us an email to info@bfpetfood.shop .

Cancellation is possible provided that the order has not yet been shipped.

To cancel your order, simply send your request by email to: info@bfpetfood.shop .

In the event that the order has already been shipped when we receive your request, only a return is possible.

If you have not received your order, please contact us by email: info@bfpetfood.shop or by phone: 05 32 58 26 19 .

As soon as your order is shipped, you will receive the delivery tracking information by email. If you haven't received it, please check your spam folder and if it's not there, please send us an email.

You made a mistake in your product selection and wish to return the items. Return shipping costs are your responsibility. You will receive a voucher of the same value if the returned products are in good condition and resalable. This voucher can be used to make another purchase on our website. If you need advice on choosing your products, please contact us by email.

Delivery is free for orders over €45 to a collection point or over €69 to your home for all orders in France and Belgium. If your order is below these amounts, shipping costs will depend on your chosen delivery method (home delivery or to a collection point). For questions regarding deliveries to countries other than Belgium, please email us at info@bfpetfood.shop .

Accepted payment methods are: bank card, paypal, bankcontact, check or bank transfer (see General Terms and Conditions of Sale ).

If you no longer wish to receive our advice, simply click on the link at the bottom of the newsletter.

If you move or change your phone number, you can update your contact details by logging into your personal account.

If you are having trouble logging into your personal account, please contact us by email so we can help you.

Any request made on weekdays (Monday to Friday) before 6:00 PM will be processed the same day. Any request made after 6:00 PM will be processed the following morning, as soon as our offices open. Requests made on weekends will be processed on Monday morning.

When you try to log in, click on “forgotten password”.

You will receive an email with a link to reset your password.

As a customer of the BF Petfood website, you have the opportunity to invite your friends to become customers in turn.

To do this, go to your personal space, to the “Points & Rewards” section. There you will find a personal link to copy and send to your friends.

When one of your friends places an order using the link you sent them, you are automatically credited with 50 points (once the order is confirmed). Your friend receives 100 points.

10 points = €1

Points can be accumulated and you can exchange them for discounts.

These discounts cannot be combined with promotions and subscriptions that already benefit from a 10% discount.
The referral program is only for people who have never ordered from the site.

In most cases, animals enjoy our products.

However, some animals are more difficult to eat than others. If this is the case with your dog or cat, we invite you to test the product with a sample (kibble).

Respect the dietary transition and feel free to contact us if you need advice.

Carbohydrates are a source of energy that should not be overlooked.

Indeed, carbohydrates allow the body to synthesize glucose, which is the only energy source usable by the brain. Therefore, in the case of specific medical conditions, it is important to control carbohydrate intake, but not to eliminate it. Finally, carbohydrates can be partially broken down and converted into body fat (so excessive intake is not good, but this applies to everything). Partially broken-down carbohydrates can even serve as the building blocks for amino acids, the foundations of proteins.

It's difficult to determine an "ideal" percentage of carbohydrates in a dog's diet. Every dog ​​is different. Some dogs thrive on fewer carbohydrates, while others don't. We recommend trusting your dog's instincts to determine what constitutes "too much" and "not enough" carbohydrates in their diet.

All the grains in BF Petfood dog (and cat) food are solubilized so that the carbohydrates are easily assimilated.

Thanks to their high fiber content, cereals help regulate the digestive system, which helps prevent chronic constipation, hard stools and diverticulitis (inflammation and infection of the inner lining of the intestine: colon).

They also help the body absorb water more effectively, thus maintaining good hydration throughout the day. Cereals are a source of energy thanks to their carbohydrate content.

They prevent the body from drawing on its protein reserves and help preserve muscle mass. The quality of the grains used is very important; we only use high-quality, untreated grains.

When changing your pet's diet, we recommend making the transition over a week.

On days 1 and 2, you give 75% of the old kibble + 25% of the new kibble.

On days 3 and 4, you give 50% of the old kibble + 50% of the new kibble.

On days 5 and 6, you give 25% of the old kibble + 75% of the new kibble.

Important! We advise against switching between extruded and pressed kibble. These two types of food have different digestive processes, so avoid mixing them to prevent upsetting your pet's digestive system. We also recommend giving seaweed biscuits during the transition to help prevent digestive upset.

BF Petfood brand products are manufactured in the Netherlands.

Biovetol and Bella Bestia brand products are made in France.

Cocoon Paris brand products are manufactured in Nepal under fair trade principles.

BF Petfood products are available at select veterinarians and independent pet stores.

To find a list of points of sale near you, please send us an email.