Article 1 – GENERAL PROVISIONS RELATING TO THESE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions of Sale (GTC) apply exclusively to the online sale of products offered by Bella bestia sas – Bfpetfood.shop on the Website.
The GTC are made available to customers on the Website where they can be consulted directly and can also be provided to them upon request by any means.
By validating their order, the customer accepts having accepted the GTC.
Article 2 – PRODUCT DESCRIPTION
The website www.bfpetfood.shop is an online sales site for pet food, care, and accessories (hereinafter the "Product(s)") open to any natural or legal person using the Website (the "Customer").
Each Product presented on the Website is subject to a description (established by the supplier or accessible on the manufacturer's website via a link on the Website) mentioning its essential characteristics.
Bella bestia sas – Bfpetfood.shop strives to ensure that the products presented are as consistent as possible with those that will be delivered, out of a concern for sincerity that characterizes the company. Nevertheless, the company cannot guarantee the absence of slight differences, which may be related, in particular, to the technical constraints of displaying photos on the Website (difficulty in showing the rendering of textures on the screen, differences in the quality of colors in photographs).
Bella bestia sas – Bfpetfood.shop endeavors to be as precise as possible on its Website to provide the Customer with all the necessary information to make an informed choice. Nevertheless, despite our best efforts, an oversight may occur.
The company invites users who wish to obtain any information to ask their question at: contact@bfpetfood.shop
The user expressly agrees not to hold the company liable in this regard, subject to mandatory legal provisions.
The Products comply with the requirements of current French law.
Article 3 – CREATION OF CUSTOMER ACCOUNT
To place an order on the Website, the Customer must create their personal customer account.
To access it, the Customer must identify themselves using their username and their secret, personal, and confidential password. It is the Customer's responsibility not to communicate their username and password in accordance with the provisions of the "Personal Data" article of these General Terms and Conditions. Each Customer undertakes to maintain strict confidentiality regarding the data, particularly username and password, allowing them to access their customer account, the Customer acknowledging being solely responsible for access to the Service via their username and password, unless proven fraud. Each Customer also undertakes to immediately inform Bella bestia sas – Bfpetfood.food.shop in the event of loss, misappropriation, or fraudulent use of their username and/or password.
After creating their personal customer account, the Customer will receive an email confirming the creation of their customer account.
When registering, the Customer undertakes to:
- Provide real, accurate, and up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization.
- Keep registration data up-to-date to constantly guarantee its real, accurate, and up-to-date nature.
The Customer further undertakes not to make available or distribute unlawful or reprehensible information (such as defamatory information or identity theft) or harmful information (such as viruses). Otherwise, Bella bestia sas – Bfpetfood.shop will be able to suspend or terminate the Customer's access to the Website at their sole fault.
Article 4 – ORDERS
Bella bestia sas – Bfpetfood.shop strives to ensure optimal availability of its Products. Product offers are valid while stocks last.
If, despite Bella bestia sas – Bfpetfood.shop's best efforts, a Product proves unavailable after the Customer's order, Bella bestia sas – Bfpetfood.shop will inform the Customer by email or telephone as soon as possible, and the Customer will have the choice between:
- The delivery of a Product of equivalent quality and price to the one initially ordered, or
- Reimbursement of the price of the ordered Product within thirty (30) days at the latest from the payment of the sums already paid.
It is agreed that, apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Customer, Bella bestia sas – Bfpetfood.shop is not liable for any cancellation compensation, unless the non-performance of the contract is personally attributable to it.
Except for any contrary mention in these General Terms and Conditions and without prejudice to the right of withdrawal provided by applicable law, Customer orders are firm and definitive.
When placing an order, the Customer must select the chosen Products, add them to their cart by indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of their order and its total price, and to return to previous pages to possibly correct the content of their cart, before validating it.
The Customer undertakes to read the General Terms and Conditions of Sale then in force before accepting them and confirming the terms and conditions and any delivery and withdrawal fees prior to payment of their order. The confirmation of the order implies acceptance of the GTC and forms the contract.
The contractual information relating to the order (including the order number) will be confirmed by email in due course and at the latest at the time of delivery. Bella bestia sas – Bfpetfood.shop strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof.
Any email sent to the Customer within the framework of an order will be sent to the email address that the Customer uses to identify themselves in their customer account or the one provided during the order.
Any modification of an order by the Customer after confirmation of their order is subject to the agreement of Bella bestia sas – Bfpetfood.shop.
The information communicated by the Customer when placing the order (in particular name and delivery address) commits the Customer. Thus, the responsibility of Bella bestia sas – Bfpetfood.shop cannot in any way be sought in the event that an error when placing the order would prevent or delay delivery/issuance.
The Customer declares having full legal capacity to commit under these General Terms and Conditions.
In the event of a breach by the Customer of any of the provisions herein, Bella bestia sas – Bfpetfood.shop reserves the right to terminate the said Customer's account without prior notice.
Article 5 – SUBSCRIPTION
The Customer has the possibility to subscribe to a Subscription on the bfpetfood.shop website.
Any subscription made on the Site constitutes the formation of a distance contract between the Customer and BFpetfood.shop. The sale will be considered final after the Customer has received email confirmation of the Subscription and after BFpetfood.shop has collected the payment.
The Subscription service consists of sending the Customer the product(s) of their choice, at the frequency of their choice from the frequencies offered on the Site.
As part of the Subscription, the Customer benefits from a discount on the price of the Product, displayed and communicated on the Site at the time of purchase.
No merchandise will be returned or refunded under the subscription program, except for a proven delivery error for which the operator is found to be responsible.
The Customer pays for the first order when subscribing to the subscription offer. Payment on the bfpetfood.shop website is made exclusively by credit card (CB) or PayPal.
Payment for each order will be automatically debited from the payment method registered by the Customer when subscribing (credit card or PayPal account). The Operator will never have access to the Customer's bank details. A third-party organization will encrypt this data to make it completely secure.
If the credit card becomes invalid at any time during the subscription period, or if the debit is refused for any other reason, BFpetfood.shop will send an email to the Customer at the address associated with the customer account, stating that the subscription has been interrupted and asking the Customer to update their payment details. The subscription will be suspended and no further orders will be processed and shipped until this information has been updated. If payment details have not been updated one month after the payment incident, the subscription program will be cancelled.
There are no fees associated with joining the subscription program. Only the price of the ordered Products and the contribution to shipping costs will be due.
The subscription contract is an indefinite-term contract with a minimum commitment corresponding to the receipt of two (2) deliveries.
If the Customer wishes to cancel their subscription, they must inform BFpetfood.shop:
Any request for cancellation, modification, or suspension must be made at least 14 days before the next shipment. Any request outside this timeframe cannot be taken into account for logistical reasons.
The Customer has the possibility to pause their subscription once (1) per year for a maximum duration of three (3) months. The request must be made by email or phone at the contact details indicated above.
The Customer can modify the delivery address, payment method, and choice of product(s) within 14 days before the scheduled shipment directly from their customer account. Any request outside this timeframe cannot be taken into account for logistical reasons. Any other request must be made by email to contact@petfood.shop
Any refund of a package following its return or following a cancellation request for an already shipped order will be made after deduction of the costs inherent to the package.
As part of the subscription program, the Customer may receive a free gift starting from the first order renewal. The nature of the gift is determined by BFpetfood.shop and may vary depending on the period.
For proper administration of the Subscription, the Customer must complete a form including their personal data. The information provided to BFpetfood.shop must be accurate. The Customer must ensure its correctness and compliance during subscription. In the event of communication of erroneous data, BFpetfood.shop cannot be held responsible.
It is therefore up to the Customer to check the accuracy of the Subscription and to report any error or change immediately.
Article 6 – PAYMENT METHODS AND SECURITY
The Customer expressly acknowledges that any order placed on the Website is an order with payment obligation, which requires the payment of a price against the supply of the ordered Product.
In any event, Bella bestia sas – Bfpetfood.shop reserves the right to verify the validity of the payment, before shipping the order, by all necessary means.
Bella bestia sas – Bfpetfood.shop uses the online payment solution Stripe.
Orders can be paid using one of the following payment methods:
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Payment by credit card. Payment is made directly on the secure banking servers of Bella bestia sas – Bfpetfood.shop's bank; the Customer's bank details do not pass through the Website. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these details are not accessible to third parties.
The Customer's order is recorded and validated upon acceptance of payment by the bank.
The Customer's account will be debited for the corresponding amount only when the data of the credit card used has been verified and the debit has been accepted by the bank that issued the credit card.
The inability to debit the amounts due will result in the immediate nullity of the sale.
The credit card may be refused if, for example, it has expired, has reached the maximum spending limit to which the Customer is entitled, or if the entered data is incorrect.
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Payment by Paypal. The Customer already has an account on the electronic wallet used by Bella bestia sas – Bfpetfood.shop. The Customer can use this account and pay for their order securely without communicating their bank details.
If applicable, the order validated by the Customer will only be considered effective when the secure bank payment center has given its agreement to the transaction.
As part of the control procedures, Bella bestia sas – Bfpetfood.shop may need to ask the Customer for all documents necessary to finalize their order. These documents will not be used for any other purpose.
Article 7 – PAYMENT OF THE PRICE
The price of the products in force at the time of the order is indicated in euros all taxes included (TTC) excluding delivery and transport costs. In the event of a promotion, Bella bestia sas – Bfpetfood.shop undertakes to apply the promotional price to any order placed during the advertising period for the promotion.
The price is payable exclusively in euros (€). The price is due in full after order confirmation. The prices offered include any rebates and discounts that Bella bestia sas – Bfpetfood.shop may grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Customer validates the order. The total amount due by the Customer and its breakdown are indicated on the order confirmation page.
Article 8 – FORMATION OF THE CONTRACT
The contract between Bella bestia sas – Bfpetfood.shop and the Customer is formed when the Customer sends confirmation of their order.
The Customer's attention is particularly drawn to the method of accepting orders placed on the Website. When the Customer places an order, they must confirm it, meaning that after selecting Products added to the cart, the Customer must check and, if necessary, correct the content of their cart (identification, quantity of selected products, price, delivery terms and costs) before validating it by clicking on "I validate my delivery," then they acknowledge accepting these GTC before clicking on the "I pay" button, and finally they validate their order after entering their bank details. The validation of the order constitutes an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.
The archiving of communications, purchase orders, and invoices is ensured by Bella bestia sas – Bfpetfood.shop on a reliable and durable medium to constitute a faithful and durable copy. These communications, purchase orders, and invoices can be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between Bella bestia sas – Bfpetfood.shop and its Customers.
The order may be cancelled by the Customer by simply emailing sav@bfpetfood.shop in the event of:
- Delivery of a Product that does not conform to the declared characteristics of the Product;
- Delivery exceeding the deadline set in the purchase order or, in the absence of such a date, within thirty (30) days following the conclusion of the contract, after Bella bestia sas – Bfpetfood.shop has been formally requested, under the same terms and without success, to carry out the delivery within a reasonable additional period;
In all these cases, the Customer may demand reimbursement of the deposit paid.
The order may be cancelled by Bella bestia sas – Bfpetfood.shop in the event of:
- Buyer's refusal to take delivery;
- Non-payment of the price (or the balance of the price) at the time of delivery.
Article 9 – RETENTION OF TITLE
Bella bestia sas – Bfpetfood.shop remains the exclusive owner of the Products ordered on the Website until full payment of the price, including any shipping costs.
Article 10 – SHIPPING AND DELIVERY
Our prices are valid for shipments to mainland France (excluding Corsica and coastal islands), Belgium, and Luxembourg.
We do not deliver to Corsica or coastal islands.
Parcels are shipped via the transport method chosen during the order. Items are delivered to the delivery address indicated by the customer at the time of the order.
For a shipment to a collection point, the parcel may be refused by the selected collection point, at the discretion of the business owner. In case of refusal, another collection point may be offered to the customer or chosen directly by the carrier based on its proximity to the initially indicated address.
The order shipment is confirmed to the customer by e-mail on the day the parcel departs, provided that the e-mail address was correctly provided during the order. Delivery fees are the responsibility of the customer and appear distinctly on the order form before validation, unless otherwise indicated.
In case of absence during delivery, a notice of availability may be issued by the carrier.
In case of non-collection of the parcel within the allotted time, it will be returned to BFpetfood.shop. In this case, the parcel can be re-shipped to the customer provided that the customer pays the shipping costs again, as well as the re-shipping costs.
The deadlines indicated when ordering are given for information only and may vary depending on the destination. BFpetfood.shop undertakes to do its best to deliver the ordered products as soon as possible. Any delay in delivery shall not give rise to any damages, withholding, or cancellation of the order by the customer.
Unless otherwise specified or in case of unavailability of one or more products, ordered products will be delivered in a single shipment.
Delivery service is understood as "ground floor delivery". Carriers are not systematically able to guarantee delivery to higher floors.
However, if the ordered products have not been delivered within 10 working days after shipment, for any reason other than force majeure, the sale may be cancelled at the written request of the customer or BFpetfood.shop. The sums paid by the customer will then be refunded without delay, excluding any compensation or withholding.
Order processing takes place Monday to Friday, excluding public holidays.
Any order placed before 1 PM is shipped the same day. After this time, shipment will be made on the next working day (Monday for orders placed from Friday 1 PM).
Order preparation and average transit time are generally 48 hours (working days).
Article 11 – RIGHT OF WITHDRAWAL
If a delivered Product does not fully satisfy the Customer, the latter may return it to Bella bestia sas – Bfpetfood.shop. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with Article L.221-21 of the Consumer Code and in order to exercise this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to request the withdrawal form at the address: sav@bfpetfood.shop
Bella bestia sas – Bfpetfood.shop will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.
If applicable, the Customer may exercise their right of withdrawal by notifying the following information to Bella bestia sas – Bfpetfood.shop:
- Name, geographical address, telephone number and e-mail address;
- Decision of withdrawal by means of an unambiguous statement (for example, letter sent by post or e-mail, provided that these details are available and thus appear on the standard withdrawal form). The Customer may use the model withdrawal form but it is not mandatory.
The returned product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the exact (surname, first name, address) and complete details of the Customer as well as the order number.
Bella bestia sas – Bfpetfood.shop will refund the Customer the amount of the Product within fourteen (14) days from the receipt of the Product and all elements allowing the Customer to be reimbursed. This refund will be made by the same means of payment as that used by the Customer.
By accepting these General Terms and Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.
Article 12 – CUSTOMER SERVICE
The Customer can contact Bella bestia sas – Bfpetfood.shop:
- At the following number 05 62 24 37 21 from Monday to Friday from 9 AM to 12 PM and from 2 PM to 6 PM.
- By email by contacting sav@bfpetfood.shop indicating their name, phone number, the subject of their request, and the relevant order number.
Article 13 – INTELLECTUAL PROPERTY AND SITE USE LICENSE
Bella bestia sas – Bfpetfood.shop is the sole owner of all elements present on the Site, including but not limited to all texts, files, animated or still images, photographs, videos, logos, designs, models, software, trademarks, visual identity, database, Site structure and all other intellectual property elements and other data or information (hereinafter, the "Elements") which are protected by French and international laws and regulations relating, in particular, to intellectual property.
Consequently, none of the Elements of the Site may be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, disseminated, represented, stored, used, rented, or exploited in any other way, in whole or in part, free of charge or for a fee, by a Customer or by a third party, whatever the means and/or media used, whether known or unknown to date, without the prior express written authorization of Bella bestia sas – Bfpetfood.shop on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.
Article 14 – RESPONSIBILITY AND WARRANTY
Bella bestia sas – Bfpetfood.shop cannot be held responsible for the non-performance of the contract due to the Customer or due to an event qualified as force majeure by the competent courts or due to the unforeseeable and insurmountable act of any third party to these presents.
The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability, and integrity of data transmissions over the Internet. Thus, Bella bestia sas – Bfpetfood.shop does not guarantee that the Site and its services will operate without interruption or operational error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to evolve their content and/or their presentation.
Bella bestia sas – Bfpetfood.shop cannot be held responsible for the use of the Site and its services by Customers in violation of these General Conditions and for direct or indirect damages that such use may cause to a Customer or a third party. In particular, Bella bestia sas – Bfpetfood.shop cannot be held responsible for false declarations made by a Customer and their behavior towards third parties. In the event that the responsibility of Bella bestia sas – Bfpetfood.shop is sought due to such behavior by one of its Customers, the latter undertakes to guarantee Bella bestia sas – Bfpetfood.shop against any conviction pronounced against it as well as to reimburse the Operator for all costs, particularly legal fees, incurred in its defense.
Regardless of any additional contractual warranty (commercial warranty) that may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code), and the warranty against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.
Article 15 – AFTER-SALES SERVICE
After-sales services performed by Bella bestia sas – Bfpetfood.shop that are not covered by the commercial warranty are subject to a contract, a copy of which is given to the Customer.
Claims made under the warranties must be addressed to the after-sales service at the following contact details:
- Email address: sav@bfpetfood.shop
- Postal address: Bella Bestia sas, 1 Chemin du Pastel – ZI La Camave- 31290 Villefranche de Lauragais
- Phone number: 05 62 24 37 21
- Products covered by warranties must be returned new, complete and in their original condition and packaging after receipt and confirmation of the claim by the after-sales service.
Article 16 – PERSONAL DATA
For more information regarding the use of personal data by Bella bestia sas – Bfpetfood.shop, please read the Legal Notice available on the Site carefully.
Article 17 – REFERENCES
The Customer authorizes Bella bestia sas – Bfpetfood.shop to mention the Customer's name and logo as a reference in its communication materials (brochure, website, commercial proposal, press relations, press release, press kit, internal communication, etc.).
Article 18 – GENERAL PROVISIONS
ENTIRE AGREEMENT OF THE PARTIES
These General Terms and Conditions constitute a contract governing the relationship between the Customer and Bella bestia sas – Bfpetfood.shop. They constitute the entirety of the rights and obligations of the Company and Bella bestia sas – Bfpetfood.shop relating to their subject matter. Should one or more stipulations of these General Terms and Conditions be declared null and void pursuant to a law, regulation, or following a definitive decision by a competent court, the other stipulations shall retain their full force and scope. Furthermore, the fact that one of the parties to these General Terms and Conditions does not avail itself of a breach by the other party of any of the provisions of these General Terms and Conditions shall not be interpreted as a waiver on its part to avail itself of such a breach in the future.
MODIFICATIONS TO THE TERMS AND CONDITIONS
Bella bestia sas – Bfpetfood.shop reserves the right to modify the content of the Site or the services available thereon at any time and without prior notice, and/or to temporarily or permanently cease operating all or part of the Site.
Furthermore, Bella bestia sas – Bfpetfood.shop reserves the right to modify the location of the Site on the Internet, as well as these General Terms and Conditions, at any time and without prior notice. The Customer is therefore obliged to refer to these General Terms and Conditions before any use of the Site.
The Customer acknowledges that Bella bestia sas – Bfpetfood.shop cannot be held responsible in any way towards them or any third party due to these modifications, suspensions or cessations.
Bella bestia sas – Bfpetfood.shop advises the Customer to save and/or print these General Terms and Conditions for safe and lasting preservation, and thus be able to invoke them at any time during the performance of the contract if necessary.
COMPLAINTS – MEDIATION
In case of dispute, you must first contact the company's customer service at the following address: sav@bfpetfood.shop
In the event of failure of the complaint request with customer service or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the order form or these GTC opposing them to Bella bestia sas – Bfpetfood.shop to the mediator FEVAD https://www.fevad.com/
The only competent court in case of dispute is the Tribunal de Toulouse.
The mediator will attempt, independently and impartially, to bring the parties together in order to reach an amicable solution. The parties remain free to accept or refuse recourse to mediation as well as, in case of recourse to mediation, to accept or refuse the solution proposed by the mediator.
APPLICABLE LAW
These General Terms and Conditions are governed, interpreted and applied in accordance with French law.
ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS BY THE CUSTOMER
The Customer acknowledges having carefully read these General Terms and Conditions.
By registering on the Site, the Customer confirms having read and accepted the General Terms and Conditions, making them contractually bound by the terms of these General Terms and Conditions.
The General Terms and Conditions applicable to the Customer are those available on the date of the order, a dated copy of which may be provided to the Customer upon request. It is therefore specified that any modification of the General Terms and Conditions made by Bella bestia sas – Bfpetfood.shop will not apply to any order placed previously, unless expressly agreed by the Customer who placed a given order.
